Absolutely not serious, and only BDC Alumni will appreciate, but I was watching A Few Good Men this weekend and thought Jack Nicolson’s speach could be used to describe the often felt tension between the Sales Department and the BDC.
You want the truth? You can’t handle the truth! Son we live in a world that has phones, and those phones have to be answered by people with skills. Who’s gonna do it you? You Sales Manager? You Salesperson? You Service Advisor? I have a greater responsibility that you can possibly fathom. You weep for leads and you curse the BDC. You have the luxury. You have the luxury of not knowing what I know, that the BDC sells cars and my existence while grotesque, and incomprehensible, to you, sells cars. You don’t want the truth because deep down in places you don’t talk about at parties, you want me on that phone, you need me on that phone! We use words like appointment, followup, show rate. We use these words as the backbone of a life spent defending something, you use them as a punchline. I have neither the time, nor the inclination to explain myself, to a man who rises and sleeps, under the blanket of the very appointments that I provide, and then questions the manner in which I provide them! I’d rather you just said ‘thank you’, and went on your way. Otherwise I suggest you pick up a phone and stand a post. Either way, I don’t give a damn what you think you are entitled to!